---
title: "New Zealand: broadband complaints | Kilobat"
url: "https://kilobat.app/broadband/new-zealand-complaints"
description: "Start with your provider and explain the problem, evidence and outcome you seek."
---

Kilobat broadband guide

# New Zealand: broadband complaints

Start with your provider and explain the problem, evidence and outcome you seek.

## What to check

Save test dates, relevant plan terms and the provider’s complaint reference and response.

## What to do next

Telecommunications Dispute Resolution can help with eligible disputes. Access generally depends on provider membership, with certain exceptions. Check the official guidance.

## Official source

[Commerce Commission: broadband disputes](https://www.comcom.govt.nz/regulated-industries/telecommunications/telecommunications-for-consumers/what-to-do-when-you-have-a-dispute-with-your-broadband-or-mobile-provider/)

Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.

## Get help with your report

Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.

[Learn about report review →](https://kilobat.app/network-report-review)

[Slower than advertised](https://kilobat.app/broadband/slower-than-advertised) · [Wi-Fi and Ethernet](https://kilobat.app/broadband/wifi-vs-ethernet) · [Packet loss and latency](https://kilobat.app/broadband/packet-loss) · [Complaint letter](https://kilobat.app/broadband/complaint-letter) · [Rights updates](https://kilobat.app/broadband/rights-updates)