---
title: "India: broadband complaints and appeals | Kilobat"
url: "https://kilobat.app/broadband/india-complaints"
description: "Start with your service provider’s complaint centre and keep the complaint number."
---

Kilobat broadband guide

# India: broadband complaints and appeals

Start with your service provider’s complaint centre and keep the complaint number.

## What to check

Record symptoms, dates, results, test conditions and plan wording. Ask the provider for its investigation process.

## What to do next

If the complaint is not satisfactorily resolved, TRAI directs consumers to the provider’s appellate authority. Check official guidance for current contact details and requirements.

## Official source

[TRAI: grievance redressal](https://www.trai.gov.in/consumer-info/telecom/grievance-redressal-mechanism)

Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.

## Get help with your report

Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.

[Learn about report review →](https://kilobat.app/network-report-review)

[Slower than advertised](https://kilobat.app/broadband/slower-than-advertised) · [Wi-Fi and Ethernet](https://kilobat.app/broadband/wifi-vs-ethernet) · [Packet loss and latency](https://kilobat.app/broadband/packet-loss) · [Complaint letter](https://kilobat.app/broadband/complaint-letter) · [Rights updates](https://kilobat.app/broadband/rights-updates)