---
title: "Canada: internet service complaints | Kilobat"
url: "https://kilobat.app/broadband/canada-complaints"
description: "Ask your provider to investigate and keep a record of its response."
---

Kilobat broadband guide

# Canada: internet service complaints

Ask your provider to investigate and keep a record of its response.

## What to check

Record the symptom, test dates and conditions, plan wording and complaint reference. Ask the provider for an explanation and a resolution.

## What to do next

CCTS can help with eligible consumer and small-business telecom complaints. Some issues have different routes; check the CRTC’s guidance.

## Official source

[CRTC: internet service complaints](https://web.crtc.gc.ca/eng/internet/plaint.htm)

Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.

## Get help with your report

Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.

[Learn about report review →](https://kilobat.app/network-report-review)

[Slower than advertised](https://kilobat.app/broadband/slower-than-advertised) · [Wi-Fi and Ethernet](https://kilobat.app/broadband/wifi-vs-ethernet) · [Packet loss and latency](https://kilobat.app/broadband/packet-loss) · [Complaint letter](https://kilobat.app/broadband/complaint-letter) · [Rights updates](https://kilobat.app/broadband/rights-updates)