---
title: "Australia: slow NBN speeds and complaints | Kilobat"
url: "https://kilobat.app/broadband/australia-complaints"
description: "Check your plan’s typical evening speed and the technology used to deliver the service."
---

Kilobat broadband guide

# Australia: slow NBN speeds and complaints

Check your plan’s typical evening speed and the technology used to deliver the service.

## What to check

Run comparable tests at different times and record whether the device used Wi-Fi or Ethernet. Contact your retail provider and ask for a reference number.

## What to do next

The Telecommunications Industry Ombudsman can help with eligible unresolved disputes. The ACCC provides guidance and enforcement, but does not resolve individual disputes.

## Official source

[ACCC: broadband speeds](https://www.accc.gov.au/consumers/telecommunications-and-internet/broadband-speeds)

Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.

## Get help with your report

Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.

[Learn about report review →](https://kilobat.app/network-report-review)

[Slower than advertised](https://kilobat.app/broadband/slower-than-advertised) · [Wi-Fi and Ethernet](https://kilobat.app/broadband/wifi-vs-ethernet) · [Packet loss and latency](https://kilobat.app/broadband/packet-loss) · [Complaint letter](https://kilobat.app/broadband/complaint-letter) · [Rights updates](https://kilobat.app/broadband/rights-updates)